The IT Help Desk exists to serve as the primary point of contact for the University of Louisiana at Lafayette students, faculty, and staff seeking problem resolution with supported software, hardware, and operating systems, including general IT services provided by the University of Louisiana at Lafayette. The IT Help Desk covers a wide variety of activities including:
- To provide a visible and proactive avenue of help for students, faculty, and staff.
- To provide a helpful and friendly first point of contact for all technology requests.
- To provide basic support for computing and distance education services.
- To provide support for user account maintenance.
- To provide a channel of escalation for IT services.
- To provide online FAQ's, manuals, and tutorials to empower users to self-troubleshoot.
PLEASE REFER ALL GENERAL NON-IT CAMPUS QUESTIONS TO THE INFORMATION DESK AT THE STUDENT UNION (337-482-6940).
Forgot your password? Our Online Password Reset Tool is now up and running! Use this link or click on the "Change Password" link under quick links on our homepage.
When you use the tool you will have to verify your identity using a set of questions only you would know the answer to. Answer them correctly and you can reset your password online.
Of course, we are always here...
The e-mail server will be down for maintenance on Wednesday morning, February 8, 2012. The purpose of the maintenance is to install patches to correct the performance issues encountered last week.