If user is not receiving email any longer, this usually means that the mailbox of the user is full. To correct the problem, follow the following steps:

• Check user is not over quota by looking for the amount of disk space the user has already used. This is done by looking at the top right hand corner of the screen to see how many MB/KB of space is used. If the user is a student, the total amount of quota should not be over 10 MB or even close. If the user is a faculty member, the total amount of quota should not be over 20 MB or even close. If the amounts are near these amounts, proceed to the next step.
• Click on the Folders icon located at the top of the screen. Clear out as much email from the folders as you can by clicking on the folder name and deleting all messages that aren't good. If you know that all the messages in the folder are not good, click on the Delete button corresponding to the folder.
• If email still does not work after doing the two above steps, login to / telnet into a SUN workstation and delete the .mozilla cache file. This can be done by typing rm -rf .mozilla at the command line.

If you do not currently have an ISIS account, and you need one, you must fill out the application form located under MVS/ISIS application form located on the left hand column of the HelpDesk Website.

If you have retaken a course and wish to change the grade to the course you have retaken, go the Jr. Division for help.

Flash drives cannot be used on SUN workstations.

In order to set up an email alias, follow the following steps:

1. Go to Helpdesk Website (http://helpdesk.ull.edu)
2. Click on Email Alias option located in the right hand corner of the page.
3. Enter in your username and password.
4. Enter in the alias you wish to add to this mailbox under "Add these alises to my mailbox".
5. Click on the "Send" button.

In order to stop email from forwarding to another account you previously were forwarding to, follow the following steps:

1. Go to Helpdesk Website (http://helpdesk.ull.edu)
2. Click on Forward Email option located in the right hand corner of the page.
3. Enter in your username and password.
4. Click on the button corresponding to "Do not forward my email elsewhere"..
5. Click on the "Send" button.
6. You must wait 24 hours in order for the forwarding process to discontinue.

In order to set up email to be forwarded to another email address, follow the following steps:

1. Go to Helpdesk Website (http://helpdesk.ull.edu)
2. Click on Forward Email option located in the right hand corner of the page.
3. Enter in your username and password.
4. Click on the button corresponding to "Forward my email to:".
5. Enter the email address you wish to forward to under "Forward my email to:".
6. Click on the "Send" button.
7. You will have to wait 24 hours in order for forwarding to take place.

The mail quota for students is 10MB; for faculty and staff, the mail quota is 20 MB.

There will be a paper clip on the email received.

An alias only affects incoming mail. What the remote user sees as the user's "From" address is a function of the program used to send the email. For Openwebmail (webmail.louisiana.edu)the user can set the outgoing email address by going to the "User Preferences" (the little grear). There they can set the "From" address.

First, click on the small envelopes to the right of the From input box. This brings you to the "Edit Personal Email Addresses" screen. Fill in the "Real Name and Email Address" fields with the information that the user wants to be contained in their out-going email. Then click "Add/Modify". Click on the little folder at the top of the screen to get back to the previous page. Then use the drop down menu for the "From" field to select the information just entered. Scroll to the bottom of the page and click "Save".

Follow the following steps in order to put a piece of mail data on your WebDisk:

1. Go to OpenWebMail.
2. Click "Folders".
3. Type in "Name of Folder".
4. Click "Add".
5. Find message you wish to move to folder created.
6. Click on message you wish to move.
7. Select folder from pull down menu next to [Move] button.
8. Pick folder created.
9. Press [Move] button.

1. Go to OpenWebMail.
2. Click "AddrBook" icon.
3. Click "New Group" icon.
4. Enter group name under "Group Name".
5. Enter email addresses in group with a comma between each.
6. Press [Save] button.

To select specific messages to be deleted, click the box on the right of the message and click the "To Trash" icon.

If you wish to delete all messages in the inbox, go to Trash folder by clicking on "Folders" icon, and delete messages from there by clicking on the "Delete" button corresponding to the Trash folder.

The way accounts can be activated again is by going online [here] to submit their application or to the Admissions Office in Martin Hall and pay a fee to reapply for the upcoming semester. Once they have done this, they can then register for classes.

If you know your username and password you received from the Help Desk to something you can remember, follow the following steps:

1. Log onto the Helpdesk Website.
2. Click on "Change Passowrd" located in top left hand corner of the screen.
3. Enter username.
4. Enter old password (your current password)
5. Enter new password following criteria outlined.
6. Reenter the new password.
7. Click "Change Password" button at the bottom of the screen.
8. It will take one hour for the new password to take effect.

Encrypt

To encrypt a file, right-click it and select "Encrypt". You'll be asked to provide a pass phrase.

Enter a passphase, ie. a sequence of secret strings. This is the secret that will protect your data from viewing by others and undetected tampering.

Please note that encryption does not protect you from data loss. Regular backup copying is the only method that will do this.

Enter you pass phrase a second time for verification. It's vital that you ensure that you actually type what you think you type, and that you remember this pass phrase

Click "OK".

There are NO BACKDOORS into AxCrypt. If you forget your passphrase your documents are likely to be irretrievably lost. Write down, or print it, and keep it in a safe place.

Open an encrypted document

The encrypted document will have the .axx extension, and be shown with the AxCrypt icon.

To conviently decrypt the file, just double-click it to open it in its own application, and when done have it re-encrypted if modified.

Decrypt an encrypted document

To permanently decrypt a document, right-click it, select "Decrypt" and enter the pass phrase when prompted.

Click OK

The file will be restored to its orignal name and contents.

The pass phrase memory

AxCrypt has the capabiltiy to remember any number of pass phrases for decryption, and a default pass phrase for new encryption.

This memory is only as long as your logon session.

If you use the pass phrase memory, you should be using a password protected screen saver, and not leave your system unattended.

To enable this feature, use the provided checkbox options on the pass pharse dialog. The dialogs above show these checkboxes at the bottom.

All options in AxCrypt are 'sticky' -- this means that the default is the same as you last choice.

In order to get tutoring, go to second floor Lee Hall.

A computer can be netreged by following these steps:

• Enter your user name where CLID is asked for. This is your username which appears on cajun card.
• Enter password associated with CLID. This is the password used for louisiana.edu email.
• Enter location of computer. Enter building; if wireless laptop enter "wireless".
• Choose machine type.
• Choose indefinitely for "Retain Info" time. Student registrations will persit for only one semester.

Finding the Schedule of Classes can be done in one of two ways:

1. Go to University Website (ull.edu). Click on Index A-Z. Click on S. Click on Schedule of Classes. Click on semester and year. Then print or search .pdf for data needed OR
2. Go to Universtiy Website (ull.edu). Click on ULINK. Enter username and password. Click on Students Link. Click on Schedule of Classes By Course and Section Number.

The IP Address of a computer can be found on a Windows Operating System as follows:

• Click on the Start button.
• Click on Run...
• Enter "cmd" as the command line.
• Click ok
• Enter ipconfig/all
• Press Enter.

The IP Address of a computer can be found on a Vista Operating System as follows:

• Click on the Start button.
• Click on Programs
• Click on Accessories
• Click on Command Prompt
• Enter "ipconfig/all" at command line.

The MAC Address of a computer can be found on a Windows Operating System as follows:

• Click on the Start button.
• Click on Run...
• Enter "cmd" as the command line.
• Click ok
• Enter ipconfig/all.
• Press Enter.

The MAC Address of a computer can be found on a Vista Operating System as follows:

• Click on the Start button.
• Click on Programs
• Click on Accessories
• Click on Command Prompt
• Enter "ipconfig/all" at command line.

Reentry fees can be paid in one of two ways:

1. Undergraduate student pay online [here]. Graduate students pay online [here] OR
2. Pay at student cashier's office in Coronna Hall.

Users obtaining sanctions will be given 3 attempts to comply. On the first sanction, the user will be sanctioned for 90 minutes of usuage from UWIN. If he does not comply after the first attempt, he will be given a second attempt to comply by having a 3 day sanction. If he still does not comply, he will be asked to make an appointment to see the Dean of Students regarding his UWIN access.

After the grading process is complete, then a Change of Grade Card with appropriate signatures will be required to change a grade.

Normal freshman orientation cost is $75.00. If paying online, there will be a $1.00 transaction fee.

In order to check whether your orientation has been scheduled, follow the following steps:

1. Click on "Student" tab.
2. Click on "Registration" option.
3. Click on "Freshman Orientation".
4. Click on "Submit Query".

To register for freshman orientation, follow the following steps:

1. Click on "Student" tab.
2. Click on "Registration" option.
3. Click on "Freshman Orientation".
4. Click on "Submit Query".

Orientation fees can be paid in one of four ways:

1. Mail check to student cashier office. Make sure you include your username on the check.

2. Call the cashier's office with a credit card number.

3. Go to Corona Hall and pay in person with a check or credit card.

4. Pay online with your credit card

Your official transcript must be obtained in person at the Registar's Office or via mail or fax. If you need to request by mail or fax, please see Registar's website and fill out the grade transcript request form. Mail or fax the grade transcipt request form to Registar's office with a copy of the person's driver's licence.

Your unofficial transcript can be obtained online via ULINK. Upon entering ULINK with user name and password, perform the following task:

1. Click on Student Tab.
2. Click on Unofficial Transcript.

To register for classes follow the following steps:

1. Go to http://ull.edu.
2. Click on Ulink.
3. Click on Students tab.
4. Click on Registration
5. Click on Regular Classes
6. Click Submit Query and begin registering for classes.

NOTE: If you are a first-time freshman or a transfer student, you are required to register for orientation and attend orientation before registering for classes.

In order to fill out a financial aide appeal, the following must be complete:

1. A FAFSA form must be filled out.
2. All holds on your account must be removed.
3. You must see your advisor.
4. You must register your classes for the semester.

If you do not have a username and password and need to fill out a financial aide appeal, you must reenroll into the university; wait to be batched and then receive your username and password. Receiving a password highly depends on the date of batching.

Once you have received a password:

1. A FASFA form must be filled out.
2. All holds on your account must be removed.
3. You must see your advisor.
4. You must register your classes for the semester.

To drop a class in ULINK follow the following steps:

• Click on the Student tab.
• Click on Registration
• Click on Regular Classes
• Click on Submit Query
• Click the class(es) you wish to drop
• Click the Drop icon..

Scantron machines can be located at:

Stephens 122
Madison 220
Wharton 407

If exams are given on Saturday, Stephens 122 can be unlocked by personnel in Stephens 309.

The advantage to using the machine in Stephens, is that staff in the building can help faculty with the operation of the equipment. During normal office hours, ask Nola Navarre in SMH 146 for assistance. If she is not available, go to the Help Desk, SMH 201.

You will be asked for the password given to you by the Help Desk. Once you have entered this password, press the Enter key. At that time, enter the new password you wish to change your password to. This password must not be a password you have used once before.

The first day that a user receives an ISIS password, his pasword will expire once he tries to enter the pasword into the system. The user should follow the following instructions:

1. Enter username and password as shown on paper received from Helpdesk
2. Once this is entered, the user will be asked for a new password. Enter in a newly created password which meets the following criteria:

• ISIS pasword has to be 6-8 characters
• Has to have at least one numeric character
• Not a password you have already created.

1. The user should reenter the password he has created.
2. Once the password has been entered, the same 2 times, the user should be allowed into the system.
   

35 days after use, the password will expire. At this time, the user will be told that his password has expired. When the password has expired, the user must follow the following procedures:

1. User should enter a newly created password which meets the criteria above but has never been used before.
2. Enter this password in 2 times without error.
3. Once entered in 2 times, the user will be allowed into the system to proceed.

If you need help setting up a website, contact the webmaster (Ken Soirez) at 482-5763.

Make sure you have entered the correct academic standing when trying to register for your class. Are you a graduate or undergraduate? Make sure this standing has been input correctly. If you have entered your academic standing correctly, contact the Registrar's office for more information.

If you are not enrolled and you are trying to get back into the system, you must go to Admissions to reenroll or apply online [here]

If you are a newly enrolled student at the university, you should receive a acceptance letter in the mail. Not long after receiving the acceptance letter, you should also receive a username and password. If you do not receive a letter you are free to come by the Help Desk in person with a picture id. Please call before coming to insure the you are in the system. Once you have your username and pasword, you will be able to register for classes.

You must reenroll before being able to obtain an username and password. Go to the admissions office to reenroll. It will take 2 to 7 days from the time you are reenrolled before you will receive your username and password in the mail.

Click [here] to learn how to download (pop) messages leaving campus mail on the server for a specific amount of time.

Go to "File", click on "Work Offline" to stop the file from transmitting. Go to outbox and delete the file. To resume, uncheck work offline.

Log into ULINK with your username and password. Upon entering ULINK, click on the Email icon. Delete any unnecessary messages from your Inbox as well as any other folders you may have. Check your outgoing mail server. Make sure it is set to mailer.louisiana.edu.

Make sure you are not saving email on server. To do this:

1. Go to Tools in Outlook.
2. Click Email Accounts.
3. Click Next
4. Click Change.
5. Click More Settings.
6. Click Advanced.
7. Make sure NOT to click box which says "Leave a copy of messages on the server ".

After doing this make sure you delete all messages from your Inbox in Openwebmal.

It would also be a good idea to make sure that your incoming server is pop.louisiana.edu.

If your Apple computer is not netreging properly, follow the following steps:

1. Click on the Apple Menu in the upper left-hand corner of the screen.
2. Go down to System Preferences and select it.
3. When the Control Panel opens, look for the icon marked "Sharing" and click on it.
4. One of the items that will be checked is "Windows Sharing", uncheck it.

You should be able to netreg now.

The mail quota for students is 10MB; for faculty and staff, the mail quota is 20 MB.

If your classes have been dropped and you don't know why, then call or go to the Registrar's office (Martin Hall) and find out why.

If you need a CACS password for the computers in the CACS building, go to the third floor of CACS and ask for Loc Stewart.

Fletcher has there own wireless internet called FLETCHER and FLETCHER2. You can connect to UWIN, but UWIN is different from the Fletcher wireless internets. If you need help with Fletcher's wireless, see the technican in the Performing Arts building.

If you have hardware problems with your own personal laptop/computer (non-university owned), go to the vendor you purchased the laptop/computer from for help

In Internet Explorer:

• Click on Tools.
• Click on Internet Options
• Click on Delete Passwords.

Computing facilities are available to all who are enrolled in the university. Once you are not enrolled, you will no longer having access to the our computer facilities.

Dial-up instructions are available at the Help Desk if you need to set up a STEP modem connection. These instructions are also available online [here]

Employees retiring from the university can keep their username and password and have access to the STEP modem.

If you are having trouble viewing all of the assignments given to you by your instructor in Moodle, first click the little box in the right hand corner to expand the list of items on the front page. This usually is the problem.

If your name has changed and you wish for it to reflect on your Moodle files, send and email to helpdesk@louisiana.edu stating old name, new name, and username. You may wish to include a phone number where you can be reached for in case there are any problems.

Check inbox and folders for quota overflow. We encourage students to use UL mail accounts.

A disc with academic catalog information can be obtained from Junior Division (Lee Hall). An academic catalog can also be obtained online [here]

Your cajun card can be obtained in the Student Union in the office across from the cafeteria.

1. If this is the first account you're setting up on the iPhone, tap Mail. Otherwise, from the Home screen choose Settings>Mail>Accounts>Add Account.
2. Choose your email account type. Choose Other.
3. Select server type – POP, and enter account information.
4. Fill in your information:
   Name
   Address username@louisiana.edu
   Description
   Incoming Mail Server Host Name: pop.louisiana.edu
   User Name username@louisiana.edu
   Password
5. Fill in your information:
   Outgoing Mail Server (SMTP) Host Name: mailer.louisiana.edu
   User Name username@louisiana.edu
   Password
6. Tap Save to save the entered information.
7. Upon successful completion of the mailbox setup you are taken back to the Mail Settings screen.

1. Click Settings.
2. Click Wifi.
3. Turn off Ask to Join Networks
4. Click Other in the Choose a Network list (Ignore that it might have found your network)
5. Type in the network name (UWIN)
6. Tap where it says None in the Secruity box. Click your security type. For instance if you are using WEP click WEP (This is the key step)
7. Click Ohter network to return to the previous screen.
8. Enter your password.
9. Click Join and you should be good to go.