What do I do when I try sending email, but it keeps bouncing back to me?
When trying to send email which bounces back, the following steps should be followed:
- Examine the message which has bounced back.
- If the message indicates that mailbox quota has been exceeded.
Then email must be deleted from the mailbox which the message is being sent.
- If the email which bounces back indicates that the email sent has been blocked, then this means that the external mail relay server (the server from which the email originated), from which the email
is being sent has been "blacklisted" from the university email web site.
The user should send their correspondence through a different email service or method.
- Email may also indicate that mail has been sent to an unrecognized account. This means the email address of the user
being sent mail is incorrect.
Review the sent message for possible flaws in input.
- If the email contains a virus the email will bounce back with a containing message on which virus was detected in the message.
The sender should clean all viruses off their computer to resend the original message.
- If the email contains a post script suffix (attachment) that is disallowed (ex: *.exe, *.bat, *.url, etc.) by the University email system.
The email sender should compress (zip) the file to avoid bouncing email to the recipient.
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What do I do when I am no longer able to send and/or receive email?
If user is not receiving email any longer, this usually means that the mailbox of the user is full. To correct the problem, follow the following steps:
- Check user is not over quota by looking for the amount of disk
space the user has already used. This is done by looking
at the top right hand corner of the screen to see how
many MB/KB of space is used. If the suer is a student,
the total amount of quota should not be over 10 MB or
even close. If the user is a faculty member, the total
amount of quota should not be over 20 MB or even close.
If the amounts are near these amounts, proceed to the
next step.
- Click on the Folders icon located at the top of the screen. Clear
out as much email from the folders as you can by clicking
on the folder name and deleting all messages that aren't
good. If you know that all the messages in the folder
are not good, click on the Delete button corresponding
to the folder.
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How do I change the FROM email address in Openwebmail?
An alias only affects incoming mail. What the remote
user sees as the user's "From" address is a fuction of the program used to send
the email. For openwebmail (webmail.louisiana.edu)the user
can set the outgoing email address by going to the "user Preferences" (the
little grear). There they can set the "From" address.
First, click on the small envelopes to the right of the From
input box. This brings you to the "Edit Personal Email Addresses" screen.
Fill in the "Real Name and Email Address" fields with the informaiton
that the user wants to be contained in their out going email.
Then click "Add/Modify".
Click on the little folder at the top of the screeen to get
back to the previous page. Then use the dop down menu for
the "From field
to select the information just entered. Scroll to the bottom
of the page and clck "Save". |
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How do you set up an email alias?
In order to set up an email alias, follow the following steps:
- Go to Helpdesk Website (http://helpdesk.ull.edu)
- Click on Email Alias option located in the right hand
corner of the page.
- Enter in your username and password.
- Enter in the alias you wish to add to this mailbox under
"Add these alises to my mailbox".
- Click on the "Send" button.
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How do you stop email from forwarding
to another account
you previously were forwarding to?
In order to stop email from forwarding to another account
you previously were forwarding
to, follow the following steps:
- Go to Helpdesk Website (http://helpdesk.ull.edu)
- Click on Forward Email option located in the right hand
corner of the page.
- Enter in your username and password.
- Click on the button corresponding to "Do not forward my email
elsewhere"..
- Click on the "Send" button.
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How do I set up my email to be forwarded
to another email address?
In order to set up email to be forwarded to another email
address, follow the following steps:
- Go to Helpdesk Website (http://helpdesk.ull.edu)
- Click on Forward Email option located in the right hand
corner of the page.
- Enter in your username and password.
- Click on the button corresponding to "Forward my email
to:".
- Enter the email address you wish to forward to under "Forward
my email to:".
- Click on the "Send" button.
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How do I move email to my WebDisk?
Follow the following steps in order to put a piece of mail
data on your WebDisk:
- Go to OpenWebMail.
- Click "Folders".
- Type in "Name of Folder".
- Click "Add".
- Find message you wish to move to folder created.
- Click on message you wish to move.
- Select folder from pull down menu next to [Move} button.
- Pick folder created.
- Press [Move] button.
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How do I create "a group" in OpenWebmail?
To create "a group" in OpenWebmail, do the following.
- Go to OpenWebMail.
- Click "AddrBook" icon.
- Click "New Group" icon.
- Enter group name under "Group Name".
- Enter email addresses in group with a comma between each.
- Press [Save] button.
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What if I am receiving an email error
49 and I cannot check my email any
longer, what should I do?
| An error 49 usually means user is out of disk quota. To solve
this problem, follow the instructions
[here].
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How do I delete messages from my
inbox in Openwebmail?
To select specific messages to be deleted, click the
box on the right of the message
and click the "To Trash" icon.
If you wish to delete all messages in the inbox, go
to Trash folder by clicking on "Folders"
icon, and delete messages from there
by clicking on the "Delete" button
corresponding to the Trash folder. |
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What if I have quota problems?
| If
you are having a quota problem, clean out your Trash Folder.
This should relieve the quota problem. Also, check your inbox;
delete as many messages as possible. If the still persist,
then check other folders and relieve quota by deleting unnecessary
folders. |
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Why has my account been deleted?
| Your
account may have been deleted because you did not attend the
semester you originally applied to the university to attend.
Your account would also be deleted if you sat out a semester
or you graduated from the university. |
|
How long after graduation
will my account remain active?
|
Students accounts
are deactivated
because of
graduated
in February
and October.
All users who
are about to
be removed
from the system
are sent warning
emails at least
two weeks before
their account
is deleted
from the UCS
system.
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Once my account has been deactivated,
how do I activate it again?
|
The way accounts can be activated
again is by going online [here] to
submit their application or to the Admissions
Office in Martin Hall and pay a fee to reapply
for the upcoming semester. Once they have
done this, they can then register for classes
if the student has been admitted to the University.
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If I can get on some computers
on campus, but not all of them, what must
I do? If I am supplying my ULINK username and
password, but I cannot get onto Mobile Text
Messaging, what must I do?
|
Some
students on campus
have older accounts
which have
not yet been
synchronized
with the UCS
systems. Synchronizing
your user id
and password [sync
your user id
and password
here] will allow the user to access computers/programs
they may
have had
trouble accessing before. |
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What is the policy for visiting users
wanting computer access?
|
Users who are visiting campus for
campus work or presentations (ie.
guest) are not allowed to receive
access to computer facilities without
first getting concent from the
Assistant Vice President of Information
Technology. This request must be
in writing from the Director of
the department which the guest
is visitng. The letter should state
what services are needed and for
what purpose they will be used. |
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I have lost my password, what do I
do to get a new one?
| If you know your user name and need a password, you must come in
person to the Help Desk with a picture
id to chenage the password. Please
note that identification can be either
your cajun card or a driver's licence.
Passwords CANNOT be issued over the
phone. |
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What does it mean to be sanctioned?
|
Users obtaining sanctions will be refused
access to computer facilities for 7 days. Please call the phone number
stated on the computer to get further information concerning why
you have been sanctioned. At the end of the phone call, you will
be transferred to someone who will tell you why the sanction occurred. |
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What do I do if I get a security violation
error?
| Install security certificate by goint ot Wireless Network and then
"[Here]" where it says to install the
security certificate to keep this message
from showing up. |
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What if I know the name of the account (username)
and I know the password but I wish to change the password
to something you I can remember, what do I do?
| If you know your username and password, but wish to chagne the
password to something you can remeber,
go to the HelpDesk website (http://helpdesk.ull.edu).
Click on "Change Password" option in
the right hand corner of the screen.
Enter username and current password
as directed. Next, enter new passowrd,
based on the rules outlined in "Rules
for Changing Passwords". You must enter
this new password twice and then press
"Change Password" button. |
|
Does my password change when I become a
student when I am already a faculty/sfaff?
| No, your password stays the same. |
|
As a new faculty/staff how do I get computer
access?
| Computer access becomes available to faculty/staff two days after
they have processed all paperwork with
Susan Miller in the Personnel office.
If a faculty/staff member comes to
the HelpDesk two days after seeing
Susan Miller and they are not in the
system, then the Director of tehir
department must write a letter to Susan
Miller requesting that the member of
personnel be added to the sytem immediately
in order to speed up the process of
getting comptuer facility access. |
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If I am a student who has graduated, can I have
a user name and password in order to get onto ulink?
| Graduated students are given 2 weeks notice via email os as to
when their acounts will be deleted
and access removed from the system.
Once the account has been deleted,
there is no way to get information in your
email or home directory. |
|
What if this is the first time I need an
ISIS password; what do I do?
| If you are in need of an ISIS password for the first time, go to
the Help Desk website (http://helpdesk.ull.edu)
and click on "ISIS/MVS Account Application"
under "New Users". Print the .pdf file
displayed and fill out the information.
Once you have done this forward the
document to Phyllis Totaro (OIS) in
a green envelope. You will be contaced
via email and phoned as soon as the
password is processed. |
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What if I live in Legacy
Park Apartments and I am having internet
problems?
| Students having internet problems at Legacy
Park Apartments need
to place a work order
with Legacy Park Apartment
Housing at 482-6471.
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What if I am a faculty or
staff member and I am experiencing problems
with getting access to the internet?
| The best way to solve this problem is to ask others
in your building or
your floor whether
they are experiencing
internet problems too.
If others are experiencing
problems, then contact
TT# and report the
problem. If it is only
your comptuer that
is having computer
internet access problems,
tehn have a building
technician look at
your machine to see
that there is no hardware
problems. If he/she
does not see a problem,
contact the Help Desk
so that a trouble ticket
can be written up for
our technicans to make
a trip to your office. |
|
What if I am in a dorm and
I am experiencing problems with getting access
to the internet?
| If you are experiencing internet problems in the dorm,
please call the technican
associated with your
dorm. Ths number is
2-2FIX. |
|
How do I configure my wireless
for UWIN?
|
What are the deployment locations
for UWIN on campus?
| In order to find out where UWIN connections are avialable, go to
the http://info.louisiana.edu website under
"Wireless/Uwin -- How to make a connection".
As you read the webpage, you will see where
it says "Our current deployment loccan be
seen here". Click on the word "here". |
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How do I register for Passport?
|
Go to Lee Hall 213 or call 482-6583. |
|
How do I access Passport from ULINK?
| To access Passport from ULink, enter your username and password
into Ulink. Once you are in Ulink click on
the Tutoring tab. Once in Tutoring tab, click
on Passport option on the right side of the
screen.
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How do I encrypt/decrypt
secure data?
|
In Windows Explorer you double-click
to open a document, but you may also
right-click to see a menu of choices
appropriate for the particular document.
The right-click menu is called the
context menu. This is where you'll
find most of the functionality of AxCrpt.
Encrypt
To encrypt a file, right-click it and select "Encrypt". You'll
be asked to provide a pass phrase.
Enter a passphase, ie. a sequence of secret strings. This is
the secret that will protect your data
from viewing by others and undetected
tampering.
Please note that encryption does not protect you from data loss. Regular backup copying is the only method that will do this.
Enter you pass phrase a second time for verification. It's vital
that you encsure that you actually type what you think you type,
and that you remember this pass phrase
Click "OK".
There are NO BACKDOORS into AxCrypt. If you forget your
passphrase your documents are likely to be irretrievably
lost. Write down, or print it, and
keep it in a safe place. Open an encrypted document
The encrypted document will have the .axx extension, and be shown
with the AxCrypt icon.
To conviently decrypt the file. just double-click it to open
it in its own applciaiton, and when
done have it re-encrypted if modified.
Decrypt an encrypted document To
permantely decrypt a document, right-click it, select "Decrypt"
and enter the pass phrase when prompted.
Click
OK The file will be restored to its orignal name and contents.
The pass phrase memory
AxCrypt has the capabiltiy to remember any number of pass phrases
for decryption, and a default pass
phrase for new encryption.
This memory is only as long as your logon session.
If you use the pass phrase memory, you should be using a password
protected screen saveer, and not leave
your system unattended.
To enable this feature, use the provided checkbox options on
the pass pharse dialong. The dialogs
above show these checkboxes at the
bottom.
All options in AxCrypt are 'sticky' -- this means that the default
is the same as you last choice.
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Where are the labs located on campus?
Which labs have printers? Which
labs have scanners?
A list of the labs on campus can be found [here].
All labs have printers available for
your convience. |
|
Where do you go to get tutored?
In order to get tutoring, go to second floor Lee Hall.
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How do I netreg my computer?
A computer can be netreged by
following these steps:
- Enter your user name where CLID is asked for.
- Enter password associated with CLID.
- Enter location of computer. If wireless laptop enter "wireless".
- Choose machine type.
- Choose indefinetely for "Retain Info" time.
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What do I do if I am having problems
gettting into an application because
of a security certificate?
| Go[here] to
get complete instructions on how to install security certificate
needed. |
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How do I change the FROM email address in Openwebmail?
An alias only affects incoming mail. What the remote user sees
as the user's "From" address is a function of the program used to
send the email.
For openwebmail (webmail.louisiana.edu) the user can set the outgoing
email address by going to "user Preferences"
(the little gear). There they can
set the "From" addresss.
First, click on the small envelopes to the right of the From input
box. This brings you to the "Edit Personal
Email Addresses" screen. Fill in
the "Real Name and "
Email Address" fields with the information
that the user wants to be contained in
their out going email. Then click "Add/Modify".
Click
on the little folder at the top
of the screen to get back to the
previous page. Then use the drop
down menu for the "From" field to
select the information just entered.
Scroll to the bottom of the page and
click "Save". |
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How do I find a schedule of classes
for the semester?
Finding the Schedule of Classes can be
done in one of two ways:
- Go to University Website (ull.edu). Click on Index A-Z. Click
on S. Click on Schedule of Classes.
Click on semester and year. Then
print or search .pdf for data needed
OR
- Go to Universtiy Website (ull.edu). Click on ULINK. Enter
username and password. Click on
Students Link. Click on Schedule
of Classes By Course and Section
Number.
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How do you find an IP Address?
The IP Address of a computer can be found on a Windows Operating
System as follows:
- Click on the Start button.
- Click on Run...
- Enter "cmd" as the command line.
- Click ok
- Enter ipconfig.
- Press Enter.
The IP Address of a computer can be found on a Vista Operating
System as follows:
- Click on the Start button.
- Click on Programs
- Click on Accessories
- Click on Command Prompt
- Enter "ipconfig" at command line.
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How do you find a MAC Address?
The MAC Address of a computer can be found on a Windows Operating
System as follows:
- Click on the Start button.
- Click on Run...
- Enter "cmd" as the command line.
- Click ok
- Enter ipconfig.
- Press Enter.
The MAC Address of a computer can be found on a Vista Operating
System as follows:
- Click on the Start button.
- Click on Programs
- Click on Accessories
- Click on Command Prompt
- Enter "ipconfig" at command line.
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How are reentry fees paid?
Reentry fees can be paid in one of two ways:
- Undergraduate student pay online [here]. Graduate
students pay oneline [here] OR
- Pay at student cashier's office in Coronna Hall.
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What does an instructor do if he
has entered the wrong final grade for the student in
the system?
| After the grading process is complete, then a Change of Grade
Card with appropriate signatures
will be required to change a grade.
|
|
How much does it cost for for freshman
orientation?
Normal freshman orientation cost is $75.00. If paying online,
there will be a $1.00 transaction
fee.
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|
If I am late paying my freshman orientation
is there a fee attached?
|
How can I check whether I am scheduled
for an orientation session?
In order to check whether your orientation has been scheduled,
follow the following steps:
- Click on "Student" tab.
- Click on "Registration" option.
- Click on "Freshman Orientation".
- Click on "Submit Query".
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How do I register for freshman orientation?
To register for freshman orientation, follow the following
steps:
- Click on "Student" tab.
- Click on "Registration" option.
- Click on "Freshman Orientation".
- Click on "Submit Query".
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If I am a student transferring
to another university, then how do I get a transcript? If
I am a graduate from the university, where can I get
a copy of my transcript?
All students transferring to another university must get a
copy of their transcript from the
registar's office.
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How do I register for classes?
To register for classes follow the following steps:
- Go to http://ull.edu.
- Click on Ulink.
- Click on Students tab.
- Click on Registration and begin registering for classes.
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|
Where do I go to get a PAC number?
| PAC Numbers are no longer issued to students.
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How do I get a hold lifted from
my account?
| In order to lift a hold, under the "Student" tab, click on
University Holds. A Hold Description
will appear along with a list
of where to go or call to lift
the hold.
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|
What do I do when I get a "cannot
connect to database" error?
| Call Myra Silva at (337)482-0639.
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|
I am a new student without a username
and password and I need to apply for financial aide.
Where do I go to apply for the aide I need?
| If you need to apply for financial aide and you do not have
a username and password, you
can apply for Financial Aide
by clicking on Student Life at
the top of the http://ull.edu
website. From there you can see
a Financial Aide box which directs
you to the different financial
aide forms available. If any
further help is needed, contact
the Financial Aide office.
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What if I cannot log into any of
the Sun Worstations (ie. When logging in system brings
me back to login screen each time I input my username
and password)?
| Obtain "Disk Quota on UCS" handout from either printout service
area at Stephens Hall or the
Conference Center or the Helpdesk.
Follow the instructions step
by step in clearing disk quota.
If any help is needed, contact
the Help Desk at Stephens Hall
201.
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|
If I get an error message
saying "SESSION HAS EXPIRED" while working in ULINK
what does this mean?
| If user gets a "SESSION HAS EXPIRED' error, this means he
needs to log out of ULINK and
log back in again. His terminal
session has expired and needs
to be refreshed.
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|
What if all my classes have been
dropped even though I have paid my fees?
| If your classes have been dropped and you do not know why,
there is always the possiblity
that you did not pay your fees
on time and the registar has
dropped your classes. If you
have paid your fees on time,
you should still contact the
registar's office to see what
the problem could be.
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How do I connect my Xbox to
the network?
| If you wish to connect you Xbox to the network, first obtain
your MAC address and then bring
a photo id to the HelpDesk at
Stephens 201 to manually activate
the machine.
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What if I want wireless access
to the internet via my PDA/Phone?
| If you wish to connect to wireless internet via a PDA/Phone,
you must get the system administator
to manually register the peripheral.
Contact the HelpDesk at Stephens
Hall 201.
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|
Who do I call for phone support?
What if I need help setting up my voice mail?
| Call TT# if you need help in setting up your voice mail?
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|
What do I do if "default sender"
prints on my printout in Stephens Hall?
| In order to have the printer print the user's name instead
of "default sender", click [here].
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|
Where are the scantron machines
located on campus?
Scantron machines can be located at:
Stephens 122
Madison 220
Wharton 407
If exams are given on Saturday, Stephens 122 can be unlocked
by personnel in Stephens 309.
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If I am a faculty member, where
can I go to get help with the scantron machines?
The advantage to using the machine in Stephens, is that
staff in the building can help
faculty with the operation
of the equipment. During normal
office hours, ask Nola Navarre
in SMH 146 for assistance.
If she is not availalble, go
to the Help Desk, SMH 201.
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