1. Examine the message which has bounced back.
   
2. If the message indicates that mailbox quota has been exceeded.
   
   Then email must be deleted from the mailbox which the message is being sent.
   
3. If the email which bounces back indicates that the email sent has been blocked, then this means that the external mail relay server (the server from which the email originated), from which the email is being sent has been "blacklisted" from the university email web site.
   
   The user should send their correspondence through a different email service or method.
4. Email may also indicate that mail has been sent to an unrecognized account. This means the email address of the user being sent mail is incorrect.
   
   Review the sent message for possible flaws in input.
   
5. If the email contains a virus the email will bounce back with a containing message on which virus was detected in the message.
   
   The sender should clean all viruses off their computer to resend the original message.
   
6. If the email contains a post script suffix (attachment) that is disallowed (ex: *.exe, *.bat, *.url, etc.) by the University email system.
   
   The email sender should compress (zip) the file to avoid bouncing email to the recipient.

If user is not receiving email any longer, this usually means that the mailbox of the user is full. To correct the problem, follow the following steps:

• Check user is not over quota by looking for the amount of disk space the user has already used. This is done by looking at the top right hand corner of the screen to see how many MB/KB of space is used. If the suer is a student, the total amount of quota should not be over 10 MB or even close. If the user is a faculty member, the total amount of quota should not be over 20 MB or even close. If the amounts are near these amounts, proceed to the next step.
• Click on the Folders icon located at the top of the screen. Clear out as much email from the folders as you can by clicking on the folder name and deleting all messages that aren't good. If you know that all the messages in the folder are not good, click on the Delete button corresponding to the folder.

An alias only affects incoming mail. What the remote user sees as the user's "From" address is a fuction of the program used to send the email. For openwebmail (webmail.louisiana.edu)the user can set the outgoing email address by going to the "user Preferences" (the little grear). There they can set the "From" address.

First, click on the small envelopes to the right of the From input box. This brings you to the "Edit Personal Email Addresses" screen. Fill in the "Real Name and Email Address" fields with the informaiton that the user wants to be contained in their out going email. Then click "Add/Modify". Click on the little folder at the top of the screeen to get back to the previous page. Then use the dop down menu for the "From field to select the information just entered. Scroll to the bottom of the page and clck "Save".

In order to set up an email alias, follow the following steps:

1. Go to Helpdesk Website (http://helpdesk.ull.edu)
2. Click on Email Alias option located in the right hand corner of the page.
3. Enter in your username and password.
4. Enter in the alias you wish to add to this mailbox under "Add these alises to my mailbox".
5. Click on the "Send" button.

In order to stop email from forwarding to another account you previously were forwarding to, follow the following steps:

1. Go to Helpdesk Website (http://helpdesk.ull.edu)
2. Click on Forward Email option located in the right hand corner of the page.
3. Enter in your username and password.
4. Click on the button corresponding to "Do not forward my email elsewhere"..
5. Click on the "Send" button.

In order to set up email to be forwarded to another email address, follow the following steps:

1. Go to Helpdesk Website (http://helpdesk.ull.edu)
2. Click on Forward Email option located in the right hand corner of the page.
3. Enter in your username and password.
4. Click on the button corresponding to "Forward my email to:".
5. Enter the email address you wish to forward to under "Forward my email to:".
6. Click on the "Send" button.

Follow the following steps in order to put a piece of mail data on your WebDisk:

1. Go to OpenWebMail.
2. Click "Folders".
3. Type in "Name of Folder".
4. Click "Add".
5. Find message you wish to move to folder created.
6. Click on message you wish to move.
7. Select folder from pull down menu next to [Move} button.
8. Pick folder created.
9. Press [Move] button.

1. Go to OpenWebMail.
2. Click "AddrBook" icon.
3. Click "New Group" icon.
4. Enter group name under "Group Name".
5. Enter email addresses in group with a comma between each.
6. Press [Save] button.

To select specific messages to be deleted, click the box on the right of the message and click the "To Trash" icon.

If you wish to delete all messages in the inbox, go to Trash folder by clicking on "Folders" icon, and delete messages from there by clicking on the "Delete" button corresponding to the Trash folder.

Encrypt

To encrypt a file, right-click it and select "Encrypt". You'll be asked to provide a pass phrase.

Enter a passphase, ie. a sequence of secret strings. This is the secret that will protect your data from viewing by others and undetected tampering.

Please note that encryption does not protect you from data loss. Regular backup copying is the only method that will do this.

Enter you pass phrase a second time for verification. It's vital that you encsure that you actually type what you think you type, and that you remember this pass phrase

Click "OK".

There are NO BACKDOORS into AxCrypt. If you forget your passphrase your documents are likely to be irretrievably lost. Write down, or print it, and keep it in a safe place.

Open an encrypted document

The encrypted document will have the .axx extension, and be shown with the AxCrypt icon.

To conviently decrypt the file. just double-click it to open it in its own applciaiton, and when done have it re-encrypted if modified.

Decrypt an encrypted document

To permantely decrypt a document, right-click it, select "Decrypt" and enter the pass phrase when prompted.

Click OK

The file will be restored to its orignal name and contents.

The pass phrase memory

AxCrypt has the capabiltiy to remember any number of pass phrases for decryption, and a default pass phrase for new encryption.

This memory is only as long as your logon session.

If you use the pass phrase memory, you should be using a password protected screen saveer, and not leave your system unattended.

To enable this feature, use the provided checkbox options on the pass pharse dialong. The dialogs above show these checkboxes at the bottom.

All options in AxCrypt are 'sticky' -- this means that the default is the same as you last choice.

In order to get tutoring, go to second floor Lee Hall.

A computer can be netreged by following these steps:

• Enter your user name where CLID is asked for.
• Enter password associated with CLID.
• Enter location of computer. If wireless laptop enter "wireless".
• Choose machine type.
• Choose indefinetely for "Retain Info" time.

An alias only affects incoming mail. What the remote user sees as the user's "From" address is a function of the program used to send the email.

For openwebmail (webmail.louisiana.edu) the user can set the outgoing email address by going to "user Preferences" (the little gear). There they can set the "From" addresss.

First, click on the small envelopes to the right of the From input box. This brings you to the "Edit Personal Email Addresses" screen. Fill in the "Real Name and " Email Address" fields with the information that the user wants to be contained in their out going email. Then click "Add/Modify". Click on the little folder at the top of the screen to get back to the previous page. Then use the drop down menu for the "From" field to select the information just entered. Scroll to the bottom of the page and click "Save".

Finding the Schedule of Classes can be done in one of two ways:

1. Go to University Website (ull.edu). Click on Index A-Z. Click on S. Click on Schedule of Classes. Click on semester and year. Then print or search .pdf for data needed OR
2. Go to Universtiy Website (ull.edu). Click on ULINK. Enter username and password. Click on Students Link. Click on Schedule of Classes By Course and Section Number.

The IP Address of a computer can be found on a Windows Operating System as follows:

• Click on the Start button.
• Click on Run...
• Enter "cmd" as the command line.
• Click ok
• Enter ipconfig.
• Press Enter.

The IP Address of a computer can be found on a Vista Operating System as follows:

• Click on the Start button.
• Click on Programs
• Click on Accessories
• Click on Command Prompt
• Enter "ipconfig" at command line.

The MAC Address of a computer can be found on a Windows Operating System as follows:

• Click on the Start button.
• Click on Run...
• Enter "cmd" as the command line.
• Click ok
• Enter ipconfig.
• Press Enter.

The MAC Address of a computer can be found on a Vista Operating System as follows:

• Click on the Start button.
• Click on Programs
• Click on Accessories
• Click on Command Prompt
• Enter "ipconfig" at command line.

Reentry fees can be paid in one of two ways:

1. Undergraduate student pay online [here]. Graduate students pay oneline [here] OR
2. Pay at student cashier's office in Coronna Hall.

Normal freshman orientation cost is $75.00. If paying online, there will be a $1.00 transaction fee.

In order to check whether your orientation has been scheduled, follow the following steps:

1. Click on "Student" tab.
2. Click on "Registration" option.
3. Click on "Freshman Orientation".
4. Click on "Submit Query".

To register for freshman orientation, follow the following steps:

1. Click on "Student" tab.
2. Click on "Registration" option.
3. Click on "Freshman Orientation".
4. Click on "Submit Query".

All students transferring to another university must get a copy of their transcript from the registar's office.

To register for classes follow the following steps:

1. Go to http://ull.edu.
2. Click on Ulink.
3. Click on Students tab.
4. Click on Registration and begin registering for classes.

Scantron machines can be located at:

Stephens 122
Madison 220
Wharton 407

If exams are given on Saturday, Stephens 122 can be unlocked by personnel in Stephens 309.

The advantage to using the machine in Stephens, is that staff in the building can help faculty with the operation of the equipment. During normal office hours, ask Nola Navarre in SMH 146 for assistance. If she is not availalble, go to the Help Desk, SMH 201.