The University uses an email spam filter, called the Barracuda Spam Filter to analyze incoming email messages and assign them each a spam score based on known "spam" attributes. These attributes can range from certain key words and phrases to known malicious attachment types.
Depending on the magnitude of the score, the message can be delivered normally if the score is very low. A message with a slightly higher score can be delivered or "quarantined" depending on preferences set by the user in the Barracuda Spam Quarantine settings.
You will receive a daily message in your inbox from the Barracuda Spam Filter describing which messages are being held, and a link to access the Barracuda Spam Quarantine. Messages are held for up to two weeks, then deleted if no action is taken.
Messages with very high spam scores are bounced back to the sender, who will receive a message indicating what happened. You can adjust these thresholds for your email, by adding the email to the whitelist (always accept) or blacklist (always reject) addresses, in the Barracuda Spam Quarantine.
Please contact the Helpdesk at 337-482-HELP (4357) with questions.
List of Blocked File Extensions
The filter is set to block attachment types that have been known to be exploited by would-be spammers.
If a you are not able to send or receive email with an attachment, check to make sure that the email does not include any of the following extensions:
If the email does contain a file with an extension on the blocked list, you may have to find an alternative means of sending the information. You can contact the IT Help Desk at 337-482-HELP (4357) or via email firstname.lastname@example.org for more information.