Give a brief summary of the process.
Why does it exist, how does it impact the University, what what does it do and with what reliability? attach additional documentation, if necessary
Who are the customers that receive the process?
This could be campus customers, internal OIT customers, or other processes.
What are the steps that make the process work?
List the pieces and procedures of the process including any teams or people that are responsible for that piece. Attach additional documentation, if necessary.
List any pricing for the process.
Include pricing schemes for different service levels and provisioning; attach additional documentation, if necessary; N/A if none
What does this process depend on to work?
Required processes, components (hardware, software, personnel, etc); attach additional documentation, if necessary
List any routine changes which may affect this process.
Known changes or maintenance schedules that may impact service usability, delivery, etc.; time-schedule for change, plan for lower impact, etc. Attach additional documentation, if necessary.
References to other documents
Any documentation that exists outside of this document (not attached to webform), file location, name of document, etc.