The standard offering for new phone service is Mitel VoIP (Voice over Internet Protocol). VoIP technology offers a variety of advanced features and gives you the freedom to move your phone from one office to another within the same building without having to place a service call.
University IT continues to support existing legacy Single- and Multi- Line phones, but these services cannot be extended to new buildings. We are working with University departments to move from Ouitel to Mitel VoIP as new buildings are planned and brought online.
Note: VoIP phones plug into a network port instead of a phone port. MiCollab is also provided to extend phone services to "soft phones" on computers and mobile devices.
Below is a list of current knowledge articles relating to telephone services:
- Analog Instrument Check
- Analog Replacement
- Digital Instrument Check
- Harassing Phone Calls
- Integrated DECT Headset for MiVoice 6900
- IP Phone Feature Teacher for Mitel User Guide for the 5300 series ip phones.
- Long Distance
- LOS (Local Only Service)
- MiCollab Audio Web and Video Conferencing Training
- MiCollab Audio, Web and Video Conferencing Tutorial
- MiCollab Business Console for Operators Tutorial
- MiCollab Client 7.3 Overview Tutorial
- MiCollab Client by Mitel
- MiCollab Client User Training for Mobile Client
- MiCollab Conference Call Tutorial [Recording is not currently available]
- MiCollab MAC Desktop Client
- MiCollab Mobile Client 8.0 for Android phones Tutorial
- MiCollab Quick Reference Guide / Getting Started
- MiCollab Web Client
- MiCollab: How to Make and Answer Calls